Terms and Conditions
Effective Date: 17 June 2025
Website: https://confidentlashes.co.za
Welcome to Confident Lashes. These Terms and Conditions (βTermsβ) govern your use of our website, services, and all appointments booked with us. By accessing our site or attending your appointment, you agree to be bound by the following Terms. Please read them carefully.
1. Business Information
Business Name: Confident Lashes
Owner: Leah Hall
Email:
Phone: +27 82 320 1733
Location: Hout Bay, Cape Town, South Africa
Website: https://confidentlashes.co.za
2. Services
Confident Lashes provides professional eyelash extension and lash lift services in a private home studio in Hout Bay. All services are administered by a qualified lash technician, using high-quality products under hygienic conditions.
3. Booking Policy
Appointments are available by booking through our online system.
A 50% deposit is required to confirm your appointment.
Cancellations made up to 24 hours in advance qualify for a full refund. Thereafter the 50% deposit is forfeited.
Late arrivals of more than 15 minutes may result in a shortened session or forfeiture of the appointment, depending on the schedule.
Repeat no-shows may result in a requirement for full prepayment of future bookings.
4. Cancellation & Refund Policy
We enforce a strict 24-hour cancellation policy.
Cancellations made less than 24 hours before your appointment will result in the deposit fee being charged or forfeited.
Cancellations or reschedules must be made via WhatsApp or email with clear written notice at least 24 hours in advance.
No-shows or same-day cancellations are not eligible for refunds or credits.
Refunds are not provided for completed services. If you are dissatisfied or experience an issue, please contact us within 48 hours for an assessment and potential adjustment.
5. Health & Safety Policy
Clients are responsible for disclosing any allergies, skin conditions, eye sensitivities, or medical issues that could affect the outcome of the treatment.
If you are pregnant, have had eye surgery, or are experiencing any eye infection (e.g., conjunctivitis), you must inform us prior to your appointment.
Confident Lashes is not liable for any adverse effects due to undisclosed health conditions or failure to follow aftercare instructions.
Lash technicians will always wear a surgical mask for protection.f
6. Consent and Photography
By booking and attending an appointment, you consent to:
The use of adhesives, lash extensions, tints, and other products as necessary to perform your chosen treatment.
The technician taking pre- and post-treatment photos for documentation and optional marketing use. (You may opt out of social media use by written request.)
Following detailed aftercare instructions provided during your visit.
7. Liability Disclaimer
Confident Lashes and Leah Hall are not liable for:
Allergic reactions caused by lash products (a patch test can be requested 48 hours prior to treatment).
Any loss, injury, or damage to personal property while on the premises.
Lash retention results affected by personal habits, lash cycles, or improper aftercare.
All services are performed with professional care, but results may vary by individual.
8. Website Usage
All content, branding, images, and text on https://confidentlashes.co.za is the property of Confident Lashes. You may not copy, reproduce, or distribute any materials without written permission.
9. Privacy & Personal Data
Your personal data, including name, contact details, and treatment history, is collected for the sole purpose of booking, safety, and communication.
We do not sell or share your information with third parties.
Your data is securely stored and used only in connection with your treatments or queries.
For more, see our Privacy Policy (coming soon).
10. Changes to These Terms
Confident Lashes reserves the right to update or amend these Terms at any time. Any changes will be posted on this page with a new effective date. Continued use of our website or services implies your acceptance of these changes.
11. Contact
For any questions, booking changes, or concerns, please contact:
Leah Hall
π§
π +27 82 320 1733
