Confident Lashes Hout Bay Logo

Business Hours:

Monday – Saturday 7.00am – 9pm

After hours Appointments by request

Relax RejuvenatE Rebalance

Eyelash Extensions faq

Eyelash Extensions FAQ

Welcome to our Eyelash Extensions FAQ, designed to give you clear answers to the questions clients ask most often about lash extensions. From how long a full set lasts, to how to clean and care for them, to whether you can swim, work out, or wear mascara — this guide covers everything you need to know before and after your Eyelash Appointment. Our goal is to help you feel confident, informed, and excited about your new lashes.

What are eyelash extensions?

They are individual synthetic or fiber lashes that are bonded to your natural lashes one by one, to add length, volume or curl. They aren’t strip lashes — they become semi-permanent while your natural lashes last.

What are eyelash extensions?

They are individual synthetic or fiber lashes that are bonded to your natural lashes one by one, to add length, volume or curl. They aren’t strip lashes — they become semi-permanent while your natural lashes last.

How long does a full lash extension appointment take?

A full classic set usually takes about 90 to 120 minutes. Volume or more intricate styles might take 2 to 3 hours depending on lash count and lash artist’s speed.

Do eyelash extensions hurt?

No. A proper lash application should not cause pain. You may feel slight pressure or cold adhesive fumes, but if you feel sharp discomfort, speak up — it may mean something is incorrect.

How long do eyelash extensions last?

With good care, extensions typically last 4 to 6 weeks — though you’ll see shedding gradually as your natural lashes go through their growth cycle.

What is a lash fill (or infill)?

A lash fill is a maintenance session to replace extensions that’ve shed, keeping your lashes full. It usually takes 45–90 minutes depending on how many lashes need replacing.

How often should I get a fill?

Most clients get a fill every 2 to 3 weeks. That timeframe helps maintain fullness before the gaps get too visible.

Will extensions damage my natural lashes?

If applied correctly and with appropriate sizes (weight & length), extensions should not damage your natural lashes. Overly heavy or long extensions, or poor technique, can strain lashes and cause breakage over time.

Can I wear mascara with lash extensions?

It’s best to avoid mascara, especially waterproof or oil-based ones. If you must, use a water-based, extension-safe mascara and only apply to the tips, not the base.

Can I wash or wet my lashes right after the appointment?

Modern adhesives cure quickly, so you don’t always have to wait 24 hours. However, avoid getting them very wet (steamy showers, saunas) for at least 12–24 hours to let adhesive settle fully.

How do I clean my lash extensions?

Use a gentle, oil-free lash cleanser or foam cleanser once or twice daily. Gently brush (spoolie) through them to remove debris, oil, and makeup residue so lashes stay fresh and last longer.

What Products do you use?

We only use the best hyp allergenic glues and the finest premium lashes for all our clients. We have had clients with allergies that have had zero reactions to our glues. Some of our favourite suppliers are Cascade Beauty

Can I swim or work out wearing lash extensions?

Yes — but be gentle. After heavy sweating, rinse or cleanse your lashes. Try to avoid direct water pressure or rubbing your eyes. And do your fill sooner if you lose more than usual.

Can I use skincare products near my eyes with lash extensions?

Avoid oil-based or thick creams on your upper eyelids. If applying serums or creams, keep them below the lash line or apply gently and wipe away from the lashes.

Is a patch test needed before getting lash extensions?

Yes — a patch test (usually behind the ear or on the wrist) is wise to check for any allergic reaction to the adhesive. Even if you’ve had lashes before, adhesives can change formulas.

What are the materials used for lash extensions?

Most modern extensions are made from synthetic fibers, often PBT (a flexible plastic), which holds curl well and is durable. Many brands advertise “mink” or “silk” textures, but these are typically synthetic formulas.

What is the difference between classic, volume and hybrid lashes?

Classic lashes use a 1:1 application (one extension per natural lash). Volume uses very fine lashes fanned out (2D, 3D, etc.) for denser effects. Hybrid blends both classic and volume to give a fuller yet natural look.

Will I feel the extensions on my eyelids?

No — once applied correctly, they should feel lightweight and natural. If you feel pulling or heaviness, that may be a sign they’re too heavy or incorrectly bonded.

Can people with sensitive eyes or allergies have lash extensions?

Often yes. Using a sensitive or low-fume adhesive, doing a patch test, and ensuring proper placement can reduce risks. But always disclose your allergies or eye sensitivities to your lash artist first.

Can I wear contact lenses when I have lash extensions?

Yes, once the adhesive is fully set. Remove your contacts before treatment, and if you experience irritation when wearing them afterward, check with your eye care professional.

What should I do if I notice redness, swelling or irritation?

Gently cleanse the area, avoid further product use, and contact your lash artist. If symptoms worsen, seek medical advice — that could be a sign of allergic reaction or infection.

Can I remove lash extensions myself at home?

It’s not recommended. DIY removal (with oils or tweezers) can damage your natural lashes. Better to have them removed professionally using proper adhesive dissolvers.

What happens if I skip fills for too long?

Your extensions will shed along with your natural lashes, leaving gaps and a mismatched look. Eventually, there may be too few lashes left to maintain a uniform look until a new full set is done.

How should I sleep to protect my lash extensions?

Sleep on your back when possible. Using a silk or satin pillowcase can help reduce friction. Avoid face-down sleeping to prevent lashes rubbing or twisting.

Can I steam my face or go to a sauna with lash extensions?

Yes, but avoid direct high-heat steam or sauna exposure for the first 24–48 hours. Prolonged heat can weaken the adhesive bond and cause lashes to loosen prematurely.

What age is suitable for lash extensions?

Typically, lash extensions are safe for adults. For minors, it depends on lash health — they often have more delicate lashes, so a very conservative approach is needed. Always consult with your artist.

Can people with medical conditions (e.g. thyroid, chemotherapy, alopecia) get lash extensions?

It depends. If natural lashes are weak or sparse, an artist may recommend lighter, more conservative styles or hold off until lash health is restored. Full disclosure of medical history helps the technician plan safely.

How many lashes are on the upper lash line normally?

Most people have between 90 to 120 lashes on their upper lash line. Because lashes naturally fall out each day (2–5), fills help maintain the fullness.

Can lighting, heat or steam ruin my lashes?

Direct heat (like from ovens or hair tools close to face) or steam can soften adhesive over time. Be cautious and avoid exposing lashes to very high heat or direct steam frequently.

Can I use eyelash growth serum while I have extensions?

Some growth serums contain oils or active ingredients that may affect adhesive. Before applying, check with your lash artist to ensure compatibility and avoid applying directly on the bonded area.

Why do some lashes fall out quickly after the appointment?

It’s common: some natural lashes were already nearing the end of their growth cycle. Also, if the lash missed perfect bonding (micro-gaps), or if the client rubbed, slept on face, or used oil, early shedding can occur.

How should I prepare for my lash appointment?

Arrive with bare lashes (no makeup, oil, or creams around the eye area). Remove contact lenses. Avoid caffeine (makes eyes flutter). Let your artist know any sensitivities or allergies ahead of time.

What’s the cost of lash extensions?

The cost varies widely by region, style (classic, volume, hybrid), and experience of the lash artist. A full classic set may cost less, whereas volume or more elaborate designs will cost more. Maintenance fills also add to the ongoing cost.