Confident Lashes Hout Bay Logo

Business Hours:

Monday – Saturday 7.00am – 9pm

After hours Appointments by request

Privacy Policy

Sep 8, 2024

Privacy Policy

Effective Date: 17 June 2025

This Privacy Policy explains how Confident Lashes (“we”, “us”, or “our”) collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

By using our website (https://confidentlashes.co.za) or booking services with us, you consent to the practices described below.

1. Who We Are

Business Name: Confident Lashes
Owner: Leah Hall
Contact Email:
Phone: +27 82 320 1733
Location: Hout Bay, Cape Town, South Africa

2. What Personal Information We Collect

We collect and process the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Appointment history
  • Allergy or medical disclosures (only if voluntarily shared)
  • Photographs taken before/after treatments (with client consent)

3. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you complete a contact form, book an appointment, or communicate with us via email, WhatsApp, or phone.
  • Automatically through website interaction data, such as IP address and browser type (via analytics tools).

4. Why We Collect Your Data

Your data is collected to:

  • Confirm and manage your bookings
  • Communicate with you about appointments, reschedules, or promotions
  • Ensure your safety during treatments
  • Keep internal treatment records
  • Comply with legal or insurance obligations

5. How We Store and Protect Your Information

Your information is stored securely, either on encrypted devices, secure cloud-based platforms, or trusted booking systems. We take reasonable precautions to protect your data from loss, misuse, or unauthorised access.

Only authorised persons (e.g. Leah Hall) have access to your personal information, and all such access is password-protected and kept confidential.

6. Sharing of Personal Information

We do not sell or rent your personal information. We may share your data only in the following circumstances:

  • With your explicit consent
  • When required by law or court order
  • With third-party service providers (e.g. cloud-based booking platforms) who are POPIA-compliant

7. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent at any time (subject to legal or contractual restrictions)
  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please email .

8. Use of Cookies and Analytics

Our website may use cookies or third-party analytics tools (like Google Analytics) to improve your browsing experience. You can disable cookies in your browser settings if preferred.

9. Links to Third-Party Sites

Our website may include links to external sites (e.g. Instagram). We are not responsible for their privacy practices. We encourage you to read the privacy policies of those third-party sites.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. We will post the updated version on our website and update the “Effective Date” above. Continued use of our website or services implies acceptance of any updates.

11. Contact Information

If you have any questions or concerns about this policy or how your personal information is handled, please contact:

Leah Hall
Email:
Phone: +27 82 320 1733